![](https://schappe.com/wp-content/uploads/2018/04/client-focus-header-shcappe.png)
Client focus
To serve our customers on time :
- Lead time in Schappe business is a key point
- The most important is to the respect the lead time promise to the customers. Deliver orders On Time In Full (OTIF)
![](https://schappe.com/wp-content/uploads/2018/04/Stat.png)
To serve our customers with good products :
- The Company has been ISO 9001certified since 2000 and is currentlyISO 9001 version 2015
- Non-conformity product return costs represented less than 0.1% of revenue since many years
- Product reject rate : niln Time In Full (OTIF)
![](https://schappe.com/wp-content/uploads/2018/04/Logo-AFAQ.png)
As a result a good evaluation
by our customers :
![](https://schappe.com/wp-content/uploads/2018/04/Stat1.png)
Customer evaluations on the quality and service done mainly by Aero and Automotive customers