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Client focus

SERVICE

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QUALITY

To serve our customers on time :

  • Lead time in Schappe business is a key point
  • The most important is to the respect the lead time promise to the customers. Deliver orders On Time In Full (OTIF)

 

To serve our customers with good products :

  • The Company has been ISO 9001certified since 2000 and is currentlyISO 9001 version 2015
  • Non-conformity product return costs represented less than 0.1% of revenue since many years
  • Product reject rate : niln Time In Full (OTIF)

customers  satisfaction