Client focus
SERVICE
+
QUALITY
To serve our customers on time :
- Lead time in Schappe business is a key point
- The most important is to the respect the lead time promise to the customers. Deliver orders On Time In Full (OTIF)
To serve our customers with good products :
- The Company has been ISO 9001certified since 2000 and is currentlyISO 9001 version 2015
- Non-conformity product return costs represented less than 0.1% of revenue since many years
- Product reject rate : niln Time In Full (OTIF)