{"id":489,"date":"2018-04-10T12:44:17","date_gmt":"2018-04-10T10:44:17","guid":{"rendered":"http:\/\/schappe.com\/?page_id=489"},"modified":"2026-04-03T17:16:46","modified_gmt":"2026-04-03T15:16:46","slug":"client-focus","status":"publish","type":"page","link":"https:\/\/schappe.com\/en\/company\/client-focus\/","title":{"rendered":"Client focus"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22″][et_pb_fullwidth_image src=”https:\/\/schappe.com\/wp-content\/uploads\/2026\/04\/photo-usine3-2.png” _builder_version=”4.2.2″ hover_enabled=”0″][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ custom_margin=”|||” custom_padding=”||0|”][et_pb_row _builder_version=”3.25″ locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_dcsbcm_divi_breadcrumbs_module homebreadcrumbtext=”Home” hide_currentbreadcrumb=”off” _builder_version=”3.0.106″ fontsbreadcrumbs_text_color=”#143355″ fontsseperator_text_color=”#a4adb6″ fontsbreadcrumblinks_font=”||on||||||” fontsbreadcrumblinks_text_color=”#a4adb6″ fontsbreadcrumbs_font_size_tablet=”51″ fontsbreadcrumbs_line_height_tablet=”2″ fontsseperator_font_size_tablet=”51″ fontsseperator_line_height_tablet=”2″ fontsbreadcrumblinks_font_size_tablet=”51″ fontsbreadcrumblinks_line_height_tablet=”2″]<p><div class=”dcsbcm_divi_breadcrumbs_wrapper clearfix et_pb_module et_pb_bg_layout_light et_pb_dcsbcm_divi_breadcrumbs_module_1″><div class=”dcsbcm_divi_breadcrumbs” xmlns:v=”http:\/\/rdf.data-vocabulary.org\/#”><span class=”dcsbcm_divi_breadcrumb” typeof=”v:Breadcrumb”><a rel=”v:url” property=”v:title” href=”https:\/\/schappe.com\/”>Home<\/a><\/span><span class=”dcsbcm_separator”>\u00a0\u00bb\u00a0<\/span><span class=”dcsbcm_divi_breadcrumb dcsbcm_divi_breadcrumb-active”><\/span><\/div><\/div><!– .dcsbcm_divi_breadcrumbs_wrapper –><\/p>[\/et_pb_dcsbcm_divi_breadcrumbs_module][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px|” custom_padding=”||0px|” column_structure=”1_4,1_4,1_4,1_4″][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Titre” _builder_version=”3.27.4″ header_font=”|||on|||||” header_font_size=”35px”]<\/p>\n

Client focus<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||0px|” custom_padding=”57px||0|” column_structure=”1_3,1_3,1_3″][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Titre” _builder_version=”3.27.4″ header_font=”|||on|||||” header_font_size=”35px” animation_style=”fade”]<\/p>\n

SERVICE<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Titre” _builder_version=”3.27.4″ header_font=”|||on|||||” header_font_size=”35px” animation_style=”fade”]<\/p>\n

+<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Titre” _builder_version=”3.27.4″ header_font=”|||on|||||” header_font_size=”35px” animation_style=”fade”]<\/p>\n

QUALITY<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”27px|0px|5px|0px” column_structure=”1_2,1_2″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”||25px|” custom_css_main_element=”border-bottom: 1px solid #a4adb6;” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″]<\/p>\n

To serve our customers on time :<\/strong><\/p>\n

    \n
  • Lead time in Schappe business is a key point<\/li>\n
  • The most important is to the respect the lead time promise to the customers. Deliver orders On Time In Full (OTIF)<\/li>\n<\/ul>\n

    \u00a0<\/p>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/schappe.com\/wp-content\/uploads\/2018\/04\/Stat1-1.png” align=”center” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.23″ max_width=”27%”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”||25px|” custom_css_main_element=”border-bottom: 1px solid #a4adb6;” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″]<\/p>\n

    To serve our customers with good products :<\/strong><\/p>\n

      \n
    • The Company has been ISO 9001certified since 2000 and is currentlyISO 9001 version 2015<\/li>\n
    • Non-conformity product return costs represented less than 0.1% of revenue since many years<\/li>\n
    • Product reject rate : niln Time In Full (OTIF)<\/li>\n<\/ul>\n

      [\/et_pb_text][et_pb_image src=”https:\/\/schappe.com\/wp-content\/uploads\/2018\/04\/Logo-AFAQ.png” align=”center” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.23″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ custom_padding=”0|0px|0|0px” animation_style=”flip” animation_duration=”7000ms” animation_repeat=”loop” column_structure=”1_2,1_2″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/schappe.com\/wp-content\/uploads\/2018\/04\/3-years-e1524394827222.png” align=”right” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.23″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/schappe.com\/wp-content\/uploads\/2018\/04\/3-years-e1524396186851.png” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.23″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″ custom_padding=”27px|0px|0|0px”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Titre” _builder_version=”3.27.4″ header_font=”|||on|||||” header_font_size=”35px” animation_style=”fade”]<\/p>\n

      customers\u00a0 satisfaction<\/b><\/h1>\n

      <\/strong><\/h1>\n

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